Aetna Wellness Webinars

If you’d like to learn more about healthy living, you can sign up for one of Aetna’s Wellness Webinars. The 30-minute webinars will be offered monthly on a variety of topics. Coming up next…

Managing Stress and Anxiety

Friday, May 31, 2019 2:30 p.m. – 3:00 p.m. EST

This Wellness Webinar will focus on Managing Stress and Anxiety and will include information on:

• What is stress?
• How does the body respond to stress?
• Stress management strategies
• What is anxiety
• Dealing with anxiety
• Resources

To Register: Send an email to the CARE team with your name and date of birth, and state that you want to attend the Managing Stress and Anxiety webinar. After registering, you will be emailed an invitation by Wednesday, May 29th with the webinar details to access the webinar online through WebEx. Reservations will not be taken past Wednesday, May 29th, as space is limited. If you have any questions, please email the CARE team

Aetna RX Home Delivery is Now CVS Caremark Mail Service Pharmacy

Due to the merger of Aetna and CVS, the Home Delivery service will now utilize the CVS Caremark Mail Service Pharmacy. There will be no changes from the Aetna Rx Home Delivery other than rebranding with the CVS Caremark name and logo.

What will stay the same:

  • The Member Services number on your Aetna ID card will not change.
  • The prescription number, available refills, and credit card(s) associated with your account will remain on file. If you wish to remove the credit card(s) on file at this time, simply call the number listed on your Aetna ID card by April 26, 2019.

Some changes you may notice:

  • The logo on the prescription bottle label will now be CVS Caremark.
  • All future member notices and billing statements will come from CVS Caremark.

There will be no changes to the way you refill your medicine. 


As you may have heard, the American Cancer Society recently updated its recommendation to begin colorectal cancer screening at age 45, five years earlier than the previous recommended age of 50. Effective March 1, 2019, The Navigators Health Plan will cover preventive colorectal cancer screening beginning at age 45 for average risk* members.

What does this mean for you?

If you are age 45 or above, talk to your primary care physician about your colorectal cancer risk and appropriate screening. Remember to visit at in-network provider to reduce the cost to you and The Navigators. You can look up in-network providers and screening facilities online at under “Find Care.”

For more information about colorectal cancer screening, visit the American Cancer Society’s website at  

* For screening, people are considered to be at average risk if they do not have:

  • A personal history of colorectal cancer or certain types of polyps
  • A family history of colorectal cancer
  • A personal history of inflammatory bowel disease (ulcerative colitis or Crohn’s disease)
  • A confirmed or suspected hereditary colorectal cancer syndrome, such as familial adenomatous polyposis (FAP) or Lynch syndrome (hereditary non-polyposis colon cancer or HNPCC)
  • A personal history of getting radiation to the abdomen (belly) or pelvic area to treat a prior cancer.

If any of the above conditions apply to you, please see the American Cancer Society link above for more information and talk to your primary care physician about your options.

Expecting a Baby?

The Aetna Maternity Program is provided free to you through The Navigators Health Plan. You can learn about:

  • Early labor symptoms 
  • What to expect before and after delivery 
  • Newborn care and more.

Extra help for at-risk pregnancies

If you have a health condition or other risk that could affect your pregnancy, the Aetna Maternity Program provides extra help. Nurse case managers will work with you to help manage risks such as high blood pressure or gestational diabetes. If you’re at risk for early labor, you’ll have extra support to understand the symptoms and what treatment options are available. If you need help after delivery, you can receive follow-up calls, depression screening, or support for lactation and breastfeeding.

Sign up to get started

You can sign up by calling 1-800-CRADLE-1 (1-800-272-3531), weekdays from 8 a.m. to 7 p.m. ET. Or log in to your member website at, and look under “Stay Healthy.”

FAQ: Your 2018 Tax Documents (W2 and 1095-C)

Please view the “2018 Tax FAQs” PDF for more information on your 2018 tax documents, such as your W2 and 1095-C, from The Navigators. This FAQ sheet provides instructions on how to access a duplicate copy of your tax documents from Workday or Ceridian, and it also addresses medical expenses, HSA contributions, moving out of state, ministers and SECA, withholdings, and more.

Taking a Prescription? Remember to Check the Formulary!

Prescription drug coverage is an important—but often forgotten—part of our health insurance. Yet, prescription prices are increasing even faster than the cost of health care. You can manage the cost you pay for prescriptions by checking your medicines against the formulary. A formulary is a list of prescriptions drugs that are covered by the plan. Formularies change over time as new drugs are introduced, the effectiveness of certain drugs are called into question, or new generics become available.

Some rules of thumb to save you and The Navigators money on prescriptions:

  • Take a generic whenever one is available
  • Check the formulary and review your medicines, as well as ones taken by your family members
  • Use in-network pharmacies

You can access the updated Aetna formulary here:

Flu Prevention Tips

As we spend more time indoors during the winter months, viruses such as influenza can spread like wildfire. Most people experience the flu as a week or two of aches, fever, and congestion. Only time—not antibiotics—will help you recover, since the flu is a virus. Those with weakened immune systems such as the elderly, young children, or those with chronic health conditions can suffer life-threatening complications from the flu.

Do you know these flu facts?

  • You can spread the flu even before you feel sick
  • To protect yourself and others, wash your hands frequently during cold and flu season
  • You can’t catch the flu from a flu shot because the shot uses a dead version of the virus
  • You may experience mild side effects from the flu shot, such as a sore arm or fatigue
  • Your body needs about two weeks to develop antibodies to the flu virus
  • You should get a flu shot each year to protect against the specific viruses circulating that year
  • If you get a flu shot, you can help protect your loved ones who cannot get a shot and those with weaker immune systems

Where can I get a flu shot?

  • At your doctor’s office: Call to make a flu shot appointment.
  • At an in-network pharmacy: Stop in or call to make an appointment.
  • At the HQ Flu Shot day:  10/15/18 from 9am-1pm in HQ Room 256B

Considerations for those over age 65

Ask about a high-potency flu shot for better protection. You should also ask your doctor about the shingles and pneumonia vaccines.

Remember to check if your doctor is In-Network

The Navigators Health Plan uses Aetna’s POSII network to achieve a discount on health care. Staying in-network reduces the amount you pay as well as the overall costs to our plan, thus keeping our premiums lower as well.

Before you visit a doctor or facility, remember to check if the provider is in-network. When you’re in the US, you can do this online at under Find Care after you log-in. You can also ask the provider when you make your appointment. Have your ID card handy when you call.

If you are overseas and need care beyond a simple office visit, scheduling direct settlement ahead of time will reduce your up-front cost and eliminate needing to file a claim. To do this, go to and log in. Select I’m looking for a healthcare provider and enter the country and city closest to you. Click the Apply for direct settlement button. You can then schedule your appointment with the provider as usual.

Aetna Nurses

Work with a nurse to meet your health goals:

Aetna has a 24-hour confidential registered nurse Health Line that you have free access to, for information on health topics and assistance with health care decisions. Call 1-800-556-1555.

Ongoing support when you need it:

If a time comes when you’re dealing with more complex health challenges, you may be assigned a nurse to work with you over the phone on an ongoing basis or to check in on you from time to time.  These services are included as part of your medical plan and it is important that the nurses can reach you when they call.  Please make sure your contact phone number is up-to-date in Workday.

Fitting Preventive Care Into Your Schedule

As Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.” This saying is true when it comes to your health. Keeping your blood pressure, weight, cholesterol, and other markers at healthy levels can help prevent serious conditions such as stroke, heart attack, and diabetes.

It is sometimes difficult to fit preventive care into your busy schedule, especially if you are serving overseas and might not have a primary care doctor. Aetna is hoping to help by opening its first health clinic in the Nichada district of Thailand. The Aetna Family Clinic now offers primary care as well as consultations with specialists as needed, all coordinated through your insurance plan. Aetna hopes to open additional clinics in Thailand and other areas in the future.

You can read more about The Aetna Family Clinic by clicking here. To look up your recommended Preventive Health Schedule, go to and click on Stay Healthy>Health Information Tools.