The Navigators Medical & Pharmacy

The Navigators has a self-funded Health Plan, which means that we pool premium contributions from our members to pay the medical and pharmacy claims of our Navigator family. We partner with Aetna International to administer our claims and provide member customer service.

Please see the links below for more information about premium costs and what the health plan covers.

Benefits Overview with 2020 Rates
Overseas Subsidy Rates
Welcome to your health plan
Medicare Pt. D Creditable Coverage Disclosure Notice

Welcome to Aetna International

Aetna customer service center and member websites

The Aetna International Member Service Center is available 24 hours a day, 7 days a week to assist you with any questions that you have regarding your plan. Simply call 855-829-9558 (toll-free) or 813-775-0449 (direct) or email aiservice@aetna.com.

www.aetna.com

Estimate your health care costs with the Member Payment Estimator tool before seeking treatment
Find U.S. health care professionals and facilities that participate in your plan using DocFind
View detailed claim status and Explanation of Benefits (EOB) statements

www.aetnainternational.com

Look up international providers
Request direct settlement to avoid filing a claim
File a claim and submit supporting documentation

Product and program information

Within these electronic member materials, you will find valuable information on the programs and services available to you as an Aetna International member. Please read through these materials to learn about your international plan and how to use your benefits.*

Welcome Guide Brochure
Health and Wellness Brochure
Second Opinion Program
Direct Settlement (for treatment overseas)
Aetna Rx Home Delivery
Note: due to the merger of Aetna and CVS, the Home Delivery service will now utilize the CVS Caremark Mail Service Pharmacy. There will be no changes from the Aetna Rx Home Delivery other than rebranding with the CVS name and logo.