The Navigators has a self-funded Health Plan, which means that we pool premium contributions from our members to pay the medical and pharmacy claims of our Navigator family. We partner with Aetna International to administer our claims and provide member customer service.
Please see the links below for more information about premium costs and what the health plan covers.
Welcome to Aetna International
Aetna customer service center and member websites
The Aetna International Member Service Center is available 24 hours a day, 7 days a week to assist you with any questions that you have regarding your plan. Simply call 855-829-9558 (toll-free) or 813-775-0449 (direct) or email firstname.lastname@example.org.
- Estimate your health care costs with the Member Payment Estimator tool before seeking treatment
- Find U.S. health care professionals and facilities that participate in your plan using DocFind
- View detailed claim status and Explanation of Benefits (EOB) statements
- Look up international providers
- Request direct settlement to avoid filing a claim
- File a claim and submit supporting documentation
Product and program information
Within these electronic member materials, you will find valuable information on the programs and services available to you as an Aetna International member. Please read through these materials to learn about your international plan and how to use your benefits.*
- Welcome Guide Brochure
- Health and Wellness Brochure
- Second Opinion Program
- Direct Settlement (for treatment overseas)
- Aetna Rx Home Delivery
Note: due to the merger of Aetna and CVS, the Home Delivery service will now utilize the CVS Caremark Mail Service Pharmacy. There will be no changes from the Aetna Rx Home Delivery other than rebranding with the CVS name and logo.
- Pharmacy Benefits (with Aetna Pharmacy Management)
- 2020 Preventive Medicine List
- 2020 Aetna Standard Rx Formulary Guide
- Emergency Assistance
- Teladoc: on-demand remote medical care (U.S. only)
- AT&T wallet card for international calls
*Please consult your plan documents listed at the bottom of this page for a complete description of your benefits and coverage.
Have a denied claim from Aetna that you are curious about? See how to troubleshoot denied claims here.
Aetna International Plan Documents
1. Regular (Choice POS II)plan for US Field Staff and US HQ
Summary of Benefits and Coverage – Aetna Choice POS II
Supplemental Information – Aetna Choice POS II
Colorado Supplement to SBC – Aetna Choice POS II
2. Internationalplan for Overseas Field Staff
Summary of Benefits and Coverage – International
Supplemental Information – Aetna Open Choice PPO HDHP-HSA
Colorado Supplement to SBC – Aetna Open Choice PPO HDHP-HSA